Wednesday, February 6, 2019

Are Your Facilities Handicap Accessible?


On Sunday Feb 10th I am being interviewed by Jill Konopka on WNYT channel 13 at 7:20 in the morning. We are going to be chatting about one of my favorite topics- how to include people with disabilities into your community and your life. I thought I would talk about it here too.
One of the first thins you need to know, is I mean people with disabilities in the broadest sense of the word. Whether they have physical limitations, chronic diseases, mental illness or the inability to connect to others socially, we need to exhibit grace and a love for all.
So let’s start with those who have trouble walking- whether they are in a wheelchair, use a walker, or need a cane. This is where most people start and stop in their view of those with disabilities. I think it’s a result of the handicapped parking signs showing people in wheelchairs. (I love the new signs showing the person in a racing chair, but that is for another blog post.) Whether you run a business or a faith community, it’s so much more than a ramp and a handicapped parking spot. A curb ramp or cut out, needs to be smooth with no jolting spaces and cracks at the top or bottom of the ramp. Larger ramps into buildings need to end level with the doorway. There cannot be a two-inch difference between the inside floor and the outside ramp. It is too hard to push a wheelchair over the bump. If it is winter, snow needs to be adequately removed and ice needs to be cleared. It’s scary enough for your foot to slide on the ice, let alone feel your wheelchair sliding down the icy ramp.
Additionally, interior floors need to be level and smooth. No transition bumps from one flooring to another or one room to another. Bathrooms need be large enough to move around in and while many start out that way, interior decorators will fill that space with shelving and tables and eliminate the extra room. All doors, exterior and interior, need to open automatically or have a button to push to open. People who have trouble standing, cannot stand, pull a heavy door, maneuver around the door and go through.  
Which leads to my next discussion, those with arthritis. Arthritis damages the joints in the body. For those with rheumatoid arthritis the fingers often become curled up and twisted. This person may not have the ability to open the door either. If you have a restaurant, that customer may not be able to get the ketchup bottle open, let alone tear open the packets of ketchup. Lifting a large glass full of ice and a drink may be hard as well. Or using unsharp knives to cut their food can be difficult.
And while we are picking on restaurants, let’s talk about the menus. Dark lighting may make it hard for people with low vision to read the menu. Additionally, the print may not be well contrasted with the background making it harder for someone with color blindness to read your menu. Fancy fonts and squiggly letters may be hard for those with learning disabilities or children to read the menus. And this doesn’t apply to just menus. Sign boards, faded street signs, and directional boards in the malls can all have these issues. Many churches use overhead projectors to put the words of songs and outlines of sermons on the walls. But the font is often too small, and the contrast between the letter coloring and the background is too close for easy reading. And this can be made so much worse when the background has multicolored pictures or moving video in the background of the words.
We often judge people for the way they interact with us. We may view them as snobby, rude and unfriendly. But they could be simply hard of hearing, autistic, struggling with social anxiety or depressed. Giving someone a few minutes to process what we have said to them can help them respond better. Repeating ourselves slightly louder and slower may help. (Note I said slightly louder, not screaming at them!) Catch their eye and know you have their attention before you talk to them. Be aware of the background noises that may be making it harder for someone to hear you. Lower the tone of your voice, as people usually lose hearing in the higher pitches first.
Those with autism or epilepsy may have trouble with florescent or flashing lights. Bright colors and loud noises can disturb those with traumatic brain injuries. Just last week I was in Shop Rite. They were doing sales and every 2 to 3 feet they had little “Shop Rite Saves” signs sticking off the shelves. There were so many it made it hard for me to find what I wanted. I couldn’t easily scan the shelves for the items I was looking for. Someone with a brain injury, ptsd, or Asperger’s might not have been able to handle the intensity of the bright signs.
And finally let’s talk about food. With the incredible level of obesity in this country, we continue to celebrate life with low nutrition, calorie dense foods. Churches hold pot-luck suppers and joke (I hope their joking!) that calories don’t count when eaten in a church. Parties aren’t parties without fried food, dips and chips, and desserts. Thanksgiving is an ode to how much unhealthy food can we stuff in our mouths. The otherwise health veggies like green beans are smothered in cream soup and the cranberries are covered in sugared jelly. We must learn to celebrate life without ingesting food that doesn’t add to our lives.
And then there are those with dietary restrictions. Thousands of people each year chose to limit certain foods because of medical reasons (diabetes, high blood pressure), for weight loss, or because of food allergies and sensitivities. While restaurants are beginning to make adjustments, catering companies, and those church pot lucks are often filled with no-no’s. And the worst part is not the lack of appropriate choices, but the friends and love ones who bully people into eating things they shouldn’t eat. “It’s a party, eat a piece of cake!” “You used to love my chicken, go ahead and try it.” “You don’t know what your missing, this_______ is so fabulous!” This is not helpful, not loving, and not inclusive.
So I hope the next time you are asked if your company, building or church is handicapped accessible, you will think beyond the answer, “Yes we have a wheelchair ramp.” You will consider all the kinds of issues that can put limitations on a person and will seek to make sure you are addressing as many of them as possible. As my friend Denise says, “My body doesn’t make me feel disabled, the way the world reacts to my wheelchair often does!” Let’s treat everyone with respect, with kindness, and remove from our world those things that can make someone feel disabled.
If you are looking for more ideas and how to make those living with disabilities, check out my book Spiritually Abled: Help Your Place of Worship Integrate the Disabled with Ease. You can find it on Amazon at https://www.amazon.com/gp/product/1978252757/ref=ox_sc_act_title_1?smid=ATVPDKIKX0DER&psc=1